제목	(주)베리안메디컬시스템즈코리아 정규직 Clinical Technical Support Specialist 채용
지원서 접수기간	2018년 11월 22일 00시 00분 ~ 채용시까지
직종	기타기사직	채용형태	정규직	경력구분	경력
담당자	채용담당자	문의전화	0262267230	접수형태	e-mail접수
남은시간		지원접수형태	영문이력서 & 영문자기소개서 송부
첨부파일	JD

□ 모집부분

 - CLINICAL TECHNICAL SUPPORT SPECIALIST

□ 담당 업무

The primary purpose of the Clinical Technical Support Specialist is to provide expert clinical technical support, and superior customer service in order to achieve maximum clinical availability of VMS products functioning safely to the highest standard of quality.
The services can be deployed direct or via telephone, email or remote support in order to achieve resolution.
Building strong relationships and liaising with other VMS teams to exceed customer satisfaction expectations of all the activities of VMS is essential to the success of the position and company objectives.

 

□ 근무내용

• Provide clinical support to new and existing customers
• Respond to queries received by the helpdesk telephone, email, internet from external or internal VMS customers.
• Analyze problems with non-functioning equipment or applications to identify problem area(s) and recommend corrective action.
• Recommend solutions to customer application questions.
• Maintain electronic log of problems so that complaints can be reported to RA/QA.
• Using expert knowledge, help customers adapt or implement new technologies or work processes following installation of new VMS products, and/or to enhance efficiency and ensure customers can operate VMS equipment with the highest level of efficiency according to safety regulations
• Participate in events such as trade shows and exhibitions by conducting demonstrations of oncology products in order to support sales and marketing activities
• Liaise with customer support team on resolving customer issues to ensure customer questions, issues and problems are addressed in a timely manner and that they work in conjunction with project managers to ensure timely implementation of products and software
• Provide feedback, including competitive product performance information to product management for future version functionality
• Share information and ideas with others and keep Account Managers informed of relevant customer and team issues
• At all times act in a professional and customer-oriented manner and attend to customer requests and complaints in a proactive and solution oriented manner
• Support and comply with the requirements of the Quality Management and WHS Management systems
• Perform other duties as assigned. 

 

□ 지원자격

• a minimum of 5 years clinical experience is desirable.

• Medical Physicist preferred or strong treatment planning skillset/experience
• Clinical experience working in Oncology; Medical Oncology as well as Radiation Oncology experience would be highly desirable, alternatively intensive training to cover both product lines will be provided.
• Experienced in the use of electronic medical record software, radiation oncology software, treatment
planning systems and linear accelerators
• Experience using Varian linacs such as Truebeam and ARIA and Eclipse solutions would be highly desirable
• Understanding of oncology department workflow
• Understanding of training principles and solid presentation skills

□ 전형방법
- 서류전형 → 1차면접 → 2차면접 →3차면접 → 최종합격

□ 전형일정
- 지원서 접수: 2018년 11월 22일 00시 00분 ~ 채용시까지

※ 상기 모집분야에 적격자가 생기는 즉시 채용 마감

□ 제출서류

-각종 증빙서류는합격자에 한해 추후제출

 

□ 지원서 접수
 - 채용 담당자의 e-mail로 영문이력서 및 영문자기소개서 제출 (lena.do@varian.com)

□ 문 의
 - (주)베리안메디컬시스템즈코리아 인사담당자 lena.do@varian.com